Solutions Architect (post-sales)

Company: Sofka Technologies
Location: Miami
Posted on: May 2, 2024

Job Description:

Are you looking for challenges and a place where you can find a close working environment while constantly learning? We are a company with a clear purpose: "To TRANSFORM people'slives being the most trusted TECHNOLOGY partner".Get ready and be part of this adventure!What will you find?

• Professional and personal challenges.
• A team connected to growth.
• A team where your physical and mental well-being is important.
• A culture of continuous improvement, fresh and collaborative where you can find an opportunity and people willing to support you.
• Our KaizenHub program where you can grow and develop your talents, where it will be a challenge and a game, accompanied by constant feedback from your leaders, mentoring, and coaching by Sofka U. Bring out your best potential!
• Programs aimed at empowering your competencies, living daily continuous improvement, and promoting your physical and emotional well-being. They are called Happy Kaizen and WeSofka, where you will have different benefits that you will acquire over time, such as health policies for you, your family and pets, potentiate your second language (English), savings with purpose, gym, and more. What are we looking for?We are looking for a motivated, customer-centric technologist to join our Enablement Services team. You will be working with our customers and partners to design, build, and implement innovative Conversational AI solutions.As the go-to person for deep technical questions about our solutions, you will be involved with projects from start to finish, from requirements gathering to actual development and deployment.About You:
  • 3+ years' experience as a Solutions Architect, or similar role within the conversational AI or software delivery (SaaS) industries within post-sales, consulting, or implementation.
  • Strong development/programming skills in Python, JavaScript, Node.js, APIs, and SDKs, as well as experience with web services/cloud-based platforms, Cognigy, or any other CAI platforms.
  • Ability to find solutions to the most complex technical requirements and enjoy implementing them.
  • Possess amazing interpersonal and communication skills, and delight in collaborating with customers, partners, and cross-functional teams.
  • Thrives in client-facing roles, adept at presenting solutions, interacting seamlessly with clients daily, and effectively communicating intricate details to high-level stakeholders.
  • A general comprehension of Natural Language Understanding (NLU) and experience with LLM prompt engineering.
  • Customer-centric, solution-oriented, and prioritizes value-driven tasks that add significantly to the business and stakeholders.
  • Self-motivated, proactive, and capable of structuring your work to deliver on all project aspects within the designated timeline.
  • Enjoy staying up to date with the latest technology trends and innovations within the conversational AI space and are continuously learning and adapting to new technologies and trends. Responsibilities:
    • Post-sales consulting and implementation (from pilot/PoC to implementation)
    • Understand business requirements and translate them into actionable technical requirements.
    • Ensure customer solutions are scalable with an eye toward future business growth and expansion.
    • Focus on delivering high-quality service engagements tailored to provide the best return on investment in terms of time and value.
    • Become a subject matter expert across multiple functional channels involved in deployments; including voice, webchat, social channels, and others.
    • Assist customers to build a center of excellence by providing technical consulting (design, code review), providing best practices/art of the possible.
    • Provide Technical documentation and Solutioning support.
    • Develop and present use cases for product demonstrations. If you have a talent for translating customer/business requirements into concrete technical solutions and want to grow your career in this ever-changing, growing industry, come join us!APPLY, we have an opportunity for you!Conditions
      • Indefinite term contract, we love long-term relationships so we want you to be part of this family for a long time.
      • You can be located anywhere in the world, we like you to work remotely! But if you are located in Medellin and Bogota we want you to work two days a month from home Sofka, looking to generate SYNERGIES and STRENGTHEN bonds with your team, plus you share a nice lunch .... And why not? a drink to refresh you. Additionally, if you want to go more days to the office you will have your lunch reserved for that day.
      • Looking for professional growth? You can design your career plan according to what you are looking for and what you want to project yourself.
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Keywords: Sofka Technologies, Tamiami , Solutions Architect (post-sales), Sales , Miami, Florida